FAQ – Archdiocese of Indianapolis

Registering and Logging In

–What can I enter for my username and password?
You can use any letter and/or number in your username and password. Please note that usernames must be all lower case characters (no capital letters) and contain no spaces or other characters, for example @,#. Usernames and passwords should be FOUR or more characters.

If the username you select has been chosen by someone else you will be asked to select a new one.

–The site says my email address is already registered but I am new to the training.
This may be happening for one of a few reasons. The most common reason is that you share an email address with someone who has already registered at the training site. If this is the case, you can register by entering a placeholder email address as in the example below:

If this is your shared email address – [email protected]

Then enter this as your placeholder email address – [email protected]

If you are working in a location in which you are using a generic email address for the location or your position, e.g. [email protected], it is possible another person in the location or someone previously in the position used the email address when completing their training. Please consider using a personal email address, a placeholder email address (as detailed above) or contacting Tech Support for further assistance.

Finally, you may have registered before and did not do the training. If this is the case you can use the following options to access your account:
Call Tech Support at 888-804-9643 or
Click the Live Help button to chat online with Tech Support

–Can I register if I share an email account with someone else?
The most likely reason is that you completed the training in a different account. For example, if you registered originally using an email address you no longer use and today you set up a new account with a different email address than before, your new account will not show your previously completed course certificates.

The first thing to do is contact Tech Support using one of the following options before doing any additional work in your new account:
Call Tech Support at 888-804-9643 or
Click the Live Help button to chat online with Tech Support

-I never received the confirmation email after registering.
This usually means that the email was caught by a spam filter. Check your spam/bulk mail folders first. If the message still cannot be found, please use one of the options below for assistance with confirming your account:
Call Tech Support at 888-804-9643 or
Click the Live Help button to chat online with Tech Support

Browsers and Computers

–What type of computer do I need to access the training site?
The training site is accessible to people using Microsoft Windows-based computers as well as Apple Macintosh computers. Users of Linux computers and mobile devices may also be able to access the training site and learning materials. The site and courses have been tested in the following internet browsers:
Microsoft Internet Explorer
Mozilla Firefox
Opera Software Opera
Apple Safari
The site should operate in many additional modern Internet browsers.

Minimum Requirements

Requirements	Minimum	Recommended
Processor	500 MHz Intel® Pentium®	1.8GHz Intel® Pentium®
RAM	256 MB	512 MB
Internet Connection	100 Kbps	256 Kbps
Sound	16-bit	16-bit
Video/Display	65, 000 Color	65,000 Color
Operating System	Mac OSX 10.4 / Windows® XP	Mac OSX 10.6 / Windows® XP
Browser	Internet Explorer 7.0/FireFox 3.6 – JavaScript Enabled	Internet Explorer 7.0/FireFox 3.6 – JavaScript Enabled
Adobe Flash	Adobe Flash 10.1	Latest

-I cannot see all of the course on my screen.
There are two likely reasons that you may not be able to see all of the lesson:
Monitor Resolution is set incorrectly. Typically, the screen resolution of your computer monitor is set to larger than the normal resolution for the monitor.
To adjust your screen resolution on Windows computers:
You need to minimize all windows on your computer so only your “desktop” is visible.
Right click on your desktop image. Select “properties” from the menu.
When the window pops up, select the “Settings” tab.
Near the bottom left of the settings tab is a screen resolution slide bar.
Left click and drag the slider to 1024×768 (varies by monitor).
Click apply button (bottom right of little window).
The computer will ask you to confirm that this is correct and that you want to keep the new setting. Click yes or OK.
Then you can close the pop-up window and you are all set.
Internet Browser Text Size needs to be reset. Many browsers allow you to adjust the size of text displayed on your screen.
You can determine if the text size needs to be adjusted if you are viewing the lesson content and you can see the navigation buttons on the bottom of the browser window AND the text seems to flow off the bottom of the page or appears cut off.
To adjust your text size in most Internet browsers:
In the control panel of the Internet browser, look for the “View” menu.
Click on “View” then click on “Text Size”
Internet Explorer users, select “Medium”.
Firefox users should select “Normal”
Opera users note that you click “View” >> “Zoom” >> “100%”
In either case, you may need to close the course window and reopen to have your viewing preferences take effect.

-How do I enable cookies?
In Internet Explorer:
Go to Tools in your browser (top right or left of your browser) and select Internet Options from the drop down menu.
Once the Internet Options window opens, select the Security tab.
Then click on the Trusted Sites icon, it’s a green check mark.
Click on the Sites button which will open a new, smaller window.
Once the Trusted Sites window opens, enter the full address of the training site including the http:// in the “Add this site…” line but do NOT press “Add” button yet. Do not include anything after the .org or .com part of the address.
Uncheck the “Require server verification…” check box if it is checked.
You can now press the “Add” button to add the training site to your trusted sites list.
Then press “Close” button to close the Trusted Sites window.
Click the “OK” button to close the Internet Options window.
You should now be able to log in.

Taking Courses

–Why can’t I see my certificate from training I completed last year?
The most likely reason is that you completed the training in a different account. For example, if you registered originally using an email address you no longer use and today you set up a new account with a different email address than before, your new account will not show your previously completed course certificates.

–Why can’t I print my certificate?
Here are the common reasons that certificates cannot be printed.
Your computer needs the FREE Adobe Reader program or it needs updating. Go Here to download and install the latest version.
An activity has not been completed that is required before the certificate can be printed.
If you cannot print your certificate, check to make sure that you have completed all of the required activities.

–Why is the certificate “locked”?
Certificates are locked by default until all of the activities in the course are completed satisfactorily. In practice this means that you must:
Read the lesson content AND
Pass the quiz.
Some courses may require additional activities before a certificate is unlocked and printable.

Typically, if you complete each numbered step listed in the lesson before attempting to view or print the certificate, you will be able to get your certificate.

-Can I email my certificate of completion?
Yes. You have two options for emailing your certificate of completion.
When you complete the course and access the certificate of completion the first time, you will be given an opportunity to enter an email address before viewing your certificate of completion. The Safe & Sacred system will automatically email your certificate to the email address you enter.
If you have already received your certificate of completion, you can view the certificate either by looking in your “My Certificates” box typically found in either the right or left column on the site and clicking on the certificate link…
OR
Return to the class for which you want the certificate and scroll down to the certificate of completion link, normally the last step at the bottom of the course page. Then SAVE the certificate to your computer so you can send it as an attachment via your email program.